Policy

Cancellation Policy

When you schedule an appointment with us we are happy to reseve your preferred time and therapist just for you. We ask that you kindly honor our staff by notifying us, a minimum of 24 hours in advance, if a cancellation is needed or you need to change your appointment.

Booking Spa Appointments

At Victoria Day Spa, we recommend you to book as far in advance as possible in order to ensure you recieve the time & day that is most conveinent for you and your perferrable therapist. If you will be using a gift certificate we will need to know the gift certificate number.

ONLINE GIFT CERTIFICATE CONSIDERATIONS

  • Online gift certificates are not valid until payment has been received and successfully processed by Victoria Day Spa.
  • In the event you are experiencing any difficulties with our Online Certificate Program, Please call Victoria Day Spa at 734-242-1700 and ask for assistance.

FORGOTTEN or LOST/STOLEN CERTIFICATES

  • In the event you have forgotten to bring your gift certificate to Victoria Day Spa… You must pay for your day’s services and purchases with cash, check, or credit card. You can then redeem the certificate at a later date. In the event you have lost a Victoria Day Spa Gift Certificate… We are sorry but Victoria Day Spa is not responsible for lost or stolen gift certificates.
  • Victoria Day Spa reserves the right to dishonor the gift certificate, if it reasonably believes it was not validly purchased, has already been redeemed, or the redeemer stole or is otherwise not the intended beneficiary of the purchaser.

OTHER CONSIDERATIONS

  • 1 year after issue date – (due to increase in products and services) gift certificates/promotional packages will be honored for purchase value only.
  • Gift Certificates are final sale and are not redeemable for cash.
  • Discounted Gift Certificates cannot be used for the purchase of otherwise discounted services, other Gift Certificates or products.
  • Gift Certificates cannot be used for Gratuities, Discounted Services or Retail or to purchase another Gift Certificate.
  • Gift Certificates cannot be used in conjunction with any other offer.

Medical Conditions

If you have any type of medical condition (includes pregnancy) please be sure to mention it when you book your appointment, before your appointment beings, and let your therapist or aesthetician know any medical conditions or concerns you may have. If you are having a facial of any kind please tell the techinician if you are wearing contact lenses.

Cell Phones

The spa environment is supposed to be soothing and encourage a stress reduced experience so we ask you to please leave your cell phones off before entering the room.

Socializing

When in the relaxation room or any where else in the spa please be mindful of others and keep conversation at a low volume.